Refund Policy

Software licenses

We deactivate the license on your device and refund the full amount to your original payment method. After 7 days, licenses are not refundable, except that if we were unable to activate your license, we refund you in full at any time. If you entered the wrong MAC address, we move the license to the correct device instead.

Websites and online stores

• Before work starts: the deposit is refunded in full.
• After work starts: we refund the deposit minus the work already delivered, valued using the milestones in your quote.
• Missed delivery: if we miss the delivery date in your quote by more than 10 business days for reasons on our side, you can cancel and receive a refund of everything paid for work not yet delivered.

SEO audits and local SEO setup

Full refund if you cancel before we start. If we miss the delivery time by more than 5 business days for reasons on our side, you can cancel for a full refund. Delivered reports and completed setup work are not refundable.

Monthly plans (website care and monthly SEO)

You can cancel at any time and you will not be charged again. The current month, already paid, is not refunded once work for that month has started. If no work has started that month, we refund it in full.

How to ask for a refund

Email [email protected] from the address used for the order, or include that address in your message. For licenses, include the device’s MAC address. We confirm within one business day. Refunds go to the original payment method and usually appear within 5 to 10 business days.

Before you dispute a charge

If something looks wrong on your statement, write to [email protected] first. We resolve most issues the same day, which is faster than a bank dispute.