Delivery and Cancellation Policy
Effective November 12, 2026
Everything is delivered online
We sell digital products and services only. Nothing is shipped. We serve customers in the United States and Canada.
Delivery times
- Software licenses: activated on your device and confirmed by email, usually within minutes and always within 12 hours of payment.
- SEO audit: written report sent by email within 5 business days of receiving access to your site, followed by a 30-minute call.
- Local SEO setup: completed within 10 business days of receiving access.
- Business website: usually 2 to 4 weeks; online store: usually 4 to 6 weeks. The exact date is in your written quote and starts once we have your content.
- Monthly plans: work is done through the month, and the report is emailed in the first week of the following month.
How you receive the work
License confirmations, reports, and invoices are sent to the email you give us. Websites go live on your own domain and hosting, and we send every login and file at handover.
Cancelling an order
- Software licenses: cancel within 7 days for a full refund.
- Projects: cancel at any time by email; what you are refunded depends on the work already delivered, as set out in the Refund Policy.
Cancelling a monthly plan
Monthly plans have no minimum term and renew each month until you cancel. To cancel, email [email protected]. We confirm the same business day, you are not charged again, and the plan stops at the end of the month already paid.
Contact
Questions about a delivery or a cancellation: [email protected]. We reply within one business day.